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General FAQs

Registration

How do I register?

When you enter My HealtheVet:

  1. Select the green Register button on the home page

  2. Complete the registration form

  3. Accept the Terms and Conditions

  4. Click on the Create Your Account button

Congratulations!

You can now use your User ID and Password.

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Can anyone register for a My HealtheVet account?

Anyone can register on My HealtheVet starting with a Basic account. A Basic account provides limited access to features in My HealtheVet that you self-enter. Upgrading to a Premium account gives users full access to My HealtheVet Premium features.

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A registration message indicates my information does not match VA's information. What should I do?

When you register for a Basic account, My HealtheVet matches your information against your VA/DoD records. This includes your first name, middle name, last name, Social Security Number (SSN), gender, and date of birth (DOB). This process verifies your identity.

If your registration information does not match:

  • Compare your information against other VA records, such as a VA prescription label or your VHIC/VIC card. Does your full name, SSN, gender and DOB match?

  • Verify your personal information in your My HealtheVet profile

  • If you left the military before 1979, you may not be in the Department of Defense (DoD) electronic system of records.

  • If you are sure your registration information matches your VA/DoD information, there may still be other reasons why you are getting this message. Use the Contact link so we can assist you with this problem.

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After I register, am I able to view the information I entered?

In the My Profile section you can view and/or update information you entered about yourself when you registered for a My HealtheVet account. To get to your personal information:

  1. Sign in to your My HealtheVet Account

  2. Select the Personal Information tab, located on the top navigation bar

  3. Select My Profile

Note: When you are issued a Basic and a Premium level account, your personal traits (full name, Social Security number (SSN), date of birth (DOB) and gender) are locked down on your My Profile page when they match your VA/DoD records. You cannot change this information. This is done to protect your information because information on your registration form is used to verify your identify.

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After I register, am I able to change my profile information?

You may change your personal information in your profile if you have a Basic level account and your personal information does not match your VA/DoD records.

If you are issued a Basic or Premium account, your personal traits (full name, Social Security Number (SSN), date of birth (DOB) and gender) are locked down on your My Profile page when matched to your VA/DoD records. You cannot change this information. This is done to protect your information because information on your registration form is used to verify your identify.

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Am I able to change the My HealtheVet Account Type I have?

With a Basic account, you may be able to upgrade your account type to Premium, simply by updating your profile information. To do this:

  1. Sign in to your My HealtheVet account

  2. Select the Personal Information tab

  3. Select My Profile

  4. Enter changes or make sure your personal traits (full name, Social Security Number, date of birth and gender) match what is in your VA or DoD record

  5. Select Save

  6. Select the Upgrade button on the welcome banner near the top of the page to find out if you can upgrade your account to Premium

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I forgot my User ID and/or I forgot my Password. What should I do?

You can reset your password or retrieve your user name by going to Forgot User ID? or Forgot Password? Then simply follow the online instructions.

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Who do I contact if I have a question about registration?

If you want help to register for a My HealtheVet account or upgrade to Premium, talk to your local My HealtheVet Coordinator or ask a member of your VA health care team. You can also contact the My HealtheVet Help Desk:

  • You can send us details using the Contact Us form. Our goal is to reply to you by the next business day

  • You can also go to Contact to call us directly.

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Updated September 15, 2021