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Learn More About VA Prescription Tracker

As a VA patient, you may be given a prescription (Rx) by your VA provider. The prescription is received and processed by a VA Pharmacy. A new or immediate need prescription may be picked up at the Pharmacy window at your VA facility. The VA Mail Order Pharmacy dispenses and sends renewed or refilled prescriptions directly to your address on file with the VA. Most of the prescriptions you get from the VA will be sent to you by the VA Mail Order Pharmacy. The VA Mail Order Pharmacy ships to addresses in the United States and its territories, but not to any foreign countries.

The Track Delivery feature in the Pharmacy section of My HealtheVet lets you view when your VA prescriptions were shipped by the VA Mail Order Pharmacy. It also shows the Delivery Service (UPS, US Postal Service, etc.) handling your VA prescription. The Track Delivery feature takes you straight to the Delivery Service website to view details about the shipment of your package.

General Information

By using the Track Delivery feature, you can track any prescription sent from the VA Mail Order Pharmacy. This may include:

  • VA medicine that was refilled or renewed

  • Wound care supplies

  • Diabetic supplies

  • Other products/supplies processed by the VA Mail Order Pharmacy

There is no limit to the number of VA prescriptions you are able to track when they are sent through the VA Mail Order Pharmacy.

Some medicine may require close patient follow-up. These medicines are not sent through the VA Mail Order Pharmacy. As such, they are not able to be tracked. Most prescriptions, however, are handled by the VA Mail Order Pharmacy and can be tracked.

Using Track Delivery

To use the Track Delivery feature, you need to have an Advanced or Premium My HealtheVet account. For more information about the different account types and the benefits they provide, visit My HealtheVet Account Types. If you do not have a My HealtheVet account, take time and Register Today.

If you are enrolled in the VA Healthcare System, you may want to get a Premium account. This gives you full access to all the features My HealtheVet has to offer, including communicating with your VA health care team through Secure Messaging. To get a Premium account you will need to go through Authentication. VA verifies your identity with this one time process. This is done before allowing access to your VA health record. To learn more, go to: Upgrading your My HealtheVet account through In-Person or Online Authentication.

You can access the Track Delivery feature by selecting the Pharmacy tab, then the Prescription Track Delivery icon/image. If the VA Mail Order Pharmacy has sent you a prescription in the last 15 days, the Prescription Tracking column will display a red Track Delivery button on the same row as the mailed prescription. Selecting the Track Delivery button takes you to the View Prescription Tracking Information Detail page.

The View Prescription Tracking Information Detail page (see illustration below) displays information on a specific prescription you may want to track. It also shows a list of prescriptions or supplies that may be included in your package.

The Tracking Number link will take you to the Delivery Service (UPS or US Post Office) website for more detailed information.

rx tracking info

Please be aware that the Track Delivery feature is available a day or two after your prescription has been mailed from a VA Mail Order Pharmacy.

Benefits

Using Track Delivery you are able to:

  • Track delivery of your VA prescriptions mailed in the last 15 days anytime and anywhere you have access to the Internet

  • Know when your VA prescription package should arrive

  • View details about tracking information on each prescription

  • Know if other items are included in the same delivery package

Resources

Visit Frequently Asked Questions to learn more about the Track Delivery feature. This section also has answers to other common questions about other features of My HealtheVet.